-RJ-

I know I should do something that makes progress toward my move to Florida next week, however, I've just spent two hours on the phone with various people at Verizon trying to get SOMEONE to simply downgrade my service from DSL to dial-up while keeping my same email address. I've talked to billing, sales, tech support (five times!), and NO ONE can do such a simple thing. I finally got someone in sales to tell me that if I put the request in today, my D...

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